OutageCherryland2024-03-19T11:26:16-04:00
We know it’s hard when the power goes out. We work hard to make sure that doesn’t happen, but when it does you can report your outage and stay up-to-date on service restoration with the tools below.
Report An Outage
If subscribed to outage text alerts, text OUT to (800) 442-8616. You can receive updates via text about the outage affecting you. To learn more about text alerts, click the link below.
Learn More
Log in to your SmartHub account and select “Report An Issue/Inquiry.” Include any additional information in the notes section. You can also report your outage from the SmartHub app.
Call us at (231) 486-9200 or (800) 442-8616. You can report your outage through our automated phone system or speak with a member services representative.
Call
See a downed line or electrical hazard? Please call our office at (231) 486-9200 or (800) 442-8616 and let us know.
Check Your Outage Status
We have several ways for you to check the status of your service:
- Text STATUS to (800) 442-8616
- SmartHub (app or website)
- Interactive outage map
- Call(231) 486-9200 or(800) 442-8616
We often use line and pole numbers for updates. If you don’t know your line and pole number, you can find them on your most recent bill.
Interactive Outage Map
Use our outage map to see where outages are occurring, how many members are without power, and when power is estimated to come back on.
To exit the Customer Summary and view the map, click the “X” in the upper righthand corner.
Click the “X” in the upper righthand corner to exit the Customer Summary and view the map.
Outage Text Alerts
Get up-to-date information via text about an outage affecting you, as well as report an outage with a text. We will send you status updates and estimated restoration times as they become available, or you can request them yourself.
How does it work?
Once subscribed to outage text alerts, you can text us when there is a power outage affecting you. And if we discover an outage before you do, we will inform you via text (at 800-442-8616).
During an outage, we will send you status updates and estimated restoration times as they become available, or you can request them yourself. If you wish to no longer receive outage text alerts, you can unsubscribe at any time.
What are the text commands?
Get the outage information you need by texting the following commands to (800) 442-8616:
| Command | Description |
|---|---|
| OUT | Report an outage |
| STATUS | Check the status of an outage, including an estimated restoration time |
| QUIT | Unsubscribe from outage text alerts |
How do I sign up for outage text alerts?
Simple. We must have your mobile phone number on file. To add or update a mobile number on your Cherryland account, call us at (231) 486-9200 during business hours or follow the link below. And just so you know, the subscription process is not immediate. Don’t wait until your power’s out to update your mobile phone number!
If your mobile phone number is already associated with your Cherryland account, you don’t need to do anything! You will receive a text confirming that you are subscribed to outage text alerts.
Can I have more than one mobile number receive outage text alerts?
Sure, just contact us and we can help you out.
Do I even have to report my outage?
Yes, our system only knows there’s an outage if somebody reports it. If we haven’t texted you saying we know about your outage, we aren’t aware you’re out of power.
Outage Resources
It’s important for everyone to plan for a potential power outage. Get some ideas on how you canmake your own power outage plan.
Learn More
The extreme, cold temperatures associated with winter weather such as ice and snow storms make staying warm and safe a challenge. Learn how to create a winter survival kit for your home.
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Snow and ice storms can lead to downed power lines and outages. Remember the following tips to stay safe and warm should you find yourself in the dark after a severe winter event.
Learn More
Have you ever received a notification from the folks here at Cherryland Electric Cooperative informing you of a “planned outage?”
Learn More
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