Mercedes-Benz of Annapolis - CarGurus (2024)

Louis,

Thank you for leaving a review and working closely with Andy, our Sales and Leasing Consultant. We appreciate the opportunity to assist in the situation. We’ve been trying to contact you but have not been successful. At your convenience, please reach out to our General Manager, Mike Herron, at (443) 875-0473 or mherron@mileone.com.

Thank you.

Very prompt and informative. They have certainly made every effort to address my every concern. I certainly would recommend this dealership for their professional attitude.

Apr 15, 2022

Response from current dealership:

Hi Dan, thank you for your support! We're happy we could help.

Dealer responded but I chose a different vehicle.

My sales person was perfect and the loan officer made the process easy and short.

Jan 21, 2022

Response from current dealership:

Hi Doreen, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

Even though I did not buy the car, they were very helpful.

Sep 23, 2021

Response from current dealership:

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

This was the most pleasant experience I've had at a car dealership in over 45 years. A pleasure for sure

Aug 20, 2021

Response from current dealership:

Hi, we're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

A staff of professionals

Jul 26, 2021

Response from current dealership:

Hi Gary, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.

Great experience so far.

Jun 15, 2021

Response from current dealership:

Hi Bryan, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for taking the time to leave us this information about your recent visit. Take care!

The entire staff at MB of Annapolis were professional, courteous and accommodating. Based on my experience at this dealership I would highly recommend them.

Mar 15, 2021

Response from current dealership:

Hi Bob, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

Car was clean, paperwork quick, easy, good rate, friendly servicemen. I love my new car

Apr 16, 2021

Response from current dealership:

Hi Myra, thank you so much for your positive comments about Mercedes-Benz of Annapolis! We hope you continue to choose us for all your automotive needs! Take care!

The salesman did not call me back after promising to call when the vehicle is back in showroom from the shop. I was told later on that it was sold the next time I called the dealership. Too bad

Excellent

Dec 23, 2020

Response from current dealership:

Hello Lenard, thank you for the high star rating! We hope to be of service to you again! Take care!

Quickly followed up with me to see where my interest was on purchase. Sales manager and sales person were helpful and courteous. I am still pondering a purchase.

Nov 8, 2020

Response from current dealership:

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

After my 4 hour drive and assurance from 2 salesman.. Casey and Derrick.. “great car.. the owner is driving it!” I arrived and the car had over 50 dings all over the car from hail! Nobody had a clue!! Also had condensation in the taillight. The price was listed at 110k but after getting my trade prices.. it went to 129k?! Really guys? Nice 4 hour ride to Annapolis tho.. Thanks

Oct 14, 2020

Response from current dealership:

Hi Frank. Thank you for taking the time to review Mercedes-Benz of Annapolis. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We attempted to reach you the next morning to apologize for the miscommunication and to inform you that we would honor the quoted price, but we were unable to reach you. If you would like to discuss the situation in more detail, please contact our General Sales Manager, Mike Herron, directly at mherron@mileone.com or 443.875.0473 and he will be happy to assist you. Again, thank you for your time.

This was the best experience of all the Mercedes dealers I had visited. I would recommend this dealership.

Sep 24, 2020

Response from current dealership:

Shelia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

Very responsive

Outstanding experience and professional customer service in a friendly manner. Dealer site Located at Right spot close to yacht place adds perfect ambience. I am glad that I found this place though 1 hr drive from my home, I love to visit the surroundings again! Great staffs to work with !!! I wish them and family good luck with prosperities in all aspects !!

Aug 10, 2020

Response from current dealership:

Raj, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

Timely response. Most appreciated.

Jul 30, 2020

Response from current dealership:

Sydney, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing Mercedes-Benz of Annapolis!

Quick to respond back to me !

Jul 27, 2020

Response from current dealership:

Hi Steve, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!

The dealer contacted me on the telephone and sent an e-mail to the address specified, great communication channels.

Jul 20, 2020

Response from current dealership:

Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!

I did purchase the vehicle on 5/16/20. The staff was very accommodating. They were professional and treated my husband and I like family. It was an awesome experience.

May 27, 2020

Response from current dealership:

Cynthia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please give us a call. We're always happy to help!

The salesman was very pushy and boastful. In addition, he doubled booked showing the vehicle and I lost the sale for not being the first one there. I didn't even say anything because it was obvious what he'd done. Before I left he made some backhanded comment about keeping in contact with him.....when only about an hour earlier we texted one another about me being in to see the car. Was not pleased with this overly co*cky gentleman who clearly doesn't value other's time.

Dec 30, 2019

Response from current dealership:

Thank you for taking the time to review Mercedes-Benz of Annapolis. We value you as our customer and appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the issues you experienced, as this is not our way of doing business at any of our MileOne stores. We work hard to maintain a high level of customer satisfaction and would like the opportunity to restore your faith in our dealership. Our General Manager, Mike Herron, would like to speak with you regarding your experience and address

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Very responsive and professional.

Nov 25, 2019

Response from current dealership:

McClure, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

I got quick responses and the purchase was straight forward and professional.

Nov 18, 2019

Response from current dealership:

Gurun, thanks for your great review, and for giving our dealership such a high star rating! Congrats on your new purchase and welcome to the family! We hope you continue to choose us for all your automotive needs! Take care!

The sales representatives were very helpful and went out of their way to make seeing the car easy for me.Unfortunately, while the car looked perfect on the screen, in the end, it was not a good fit for me.So I'll keep looking, confident that the right one is out there for me.

Oct 21, 2019

Response from current dealership:

Kate, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!

Professional interaction.

Oct 9, 2019

Response from current dealership:

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!

Chris was very professional and got the job done.

Sep 18, 2019

Response from current dealership:

Thank you for your support! We're happy Chris could help! We love receiving feedback like yours. Have a good day!

Efforts were made to negotiate a sell. Sales person was professional and tried to bring about an equitable conclusion, but we were not able to “close the deal”

Sep 18, 2019

Response from current dealership:

Thank you for leaving a positive review and rating although we weren't able to help you purchase a new vehicle. We are always here to help and would love to be of assistance to you! Do not hesitate to reach out to us!

Curteous and responsive, The car was not the right color for me.

Sep 12, 2019

Response from current dealership:

Roy, thank you for your kind words. We regret to hear we could not get the right color for you, but are glad to see we still earned four stars from you. Safe travels!

Yes there was an email response, I have not visited your location to test drive the car.

Aug 28, 2019

Response from current dealership:

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!

Responsive and not too overbearing and truly helpful

Aug 11, 2019

Response from current dealership:

Mandisa, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!

Lack of customer service. The car was being photographed, inspected, and here I am, the first caller on the car. Agent keeps me waiting on just status from shop. End of week; I call and told "they decided to sell it to someone else". No further info. Thanks for nothing! They are too confident, and offer poor customer service to new clients.

Aug 7, 2019

Response from current dealership:

Hi Carolyn. Thank you for taking the time to review Mercedes-Benz of Annapolis. Unfortunately, we do not hold used vehicles as it is impossible to replace it with the exact car. We sincerely apologize for your less than positive experience and delayed update from our Sales Consultant, as this was never our intention. If you wish to further discuss, please contact our General Sales Manager, Michael Herron, at mherron@mileone.com or 443.875.0473.

They sent me an unbelievably complete description of the car, and gave me an estimate of my trade after sending them pictures and details. They were eager to answer any questions.

Jun 18, 2019

Response from current dealership:

Thank you for your comments, our goal everyday is provide our customers with ‘the best or nothing’ experience.

The Mercedes Dealership is a unique experience, a beautiful boutique dealership in historic Annapolis every one there from the reception to sales and finance made the transaction a delightful time, my salesman Brian Stockman was a joy to work with, he is a gentleman and professional guaranteed to make your purchase a memorable one

May 27, 2019

Response from current dealership:

Congratulations on your new vehicle! We're happy to hear Brian was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis

Email correspondence prompt and laden with information.

May 8, 2019

Response from current dealership:

Hi Holly, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

Great in all ways

Apr 25, 2019

Response from current dealership:

So far it’s been a very good experience.

Mar 20, 2019

Response from current dealership:

Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis

Great customer service. Worked quickly and got me the car I wanted!

Jan 28, 2019

Response from current dealership:

Congratulations on your new vehicle, Jordan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Quick response, didn’t purchase anything at the time but customer service was good.

Jan 16, 2019

Response from current dealership:

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Great experience

Jan 11, 2019

Response from current dealership:

Sebastian, thanks for the review, we really appreciate it! It's great to see we provided a 5-star worthy experience! Have a fantastic day!

Positive experience. Prompt response.

Jan 11, 2019

Response from current dealership:

Colin, thank you for your kind words and this wonderful review! We hope you have a great day!

Quick response to email request for more information

Jan 4, 2019

Response from current dealership:

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

The Dealership has been in constant contact with me letting me know about every step that the vehicle is going through as far as the process.

Dec 28, 2018

Response from current dealership:

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Annapolis. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

It was good.

Nov 8, 2018

Response from current dealership:

Karla, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis

Excellent I did not buy the advertised car.However,I purchased my vehicle from them.

Nov 6, 2018

Response from current dealership:

Thanks for taking the time to leave feedback, Dana. If there is anything else we can assist you with, please let us know! Take care!

Quick Response and follow up

Oct 17, 2018

Response from current dealership:

Hello, thanks for the review, we really appreciate it! We look forward to giving you a 5-star experience the next time you visit! Have a great day!

Very little willingness to attempt to negotiate to make a deal happen. Lowballed my trade-in by $2k. I have purchased vehicles there before and have all my Mercedes Benz's serviced there so I was shocked at the lack of respect for my loyalty.

Where prompt and courteous

Oct 17, 2018

Response from current dealership:

Thank you for taking the time to let us know how we did. We hope you have a great day!

Unfortunately car was already sold, but dealer contacted me anyway and has kept me up to speed on others that have come in.

Sep 20, 2018

Response from current dealership:

Hi, thank you so much for your positive comments about Mercedes-Benz of Annapolis! We hope to be of service to you again!

Dealership was phenomenal! They called to follow up with my request. They called me back with answers to my questions and they sent me a detailed report on the car covering car fax, ownership, mileage, maintenance records etc! Would definitely recommend this dealership.

Aug 20, 2018

Response from current dealership:

Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

he was very nice .and respond to my mail so fast .

Sep 3, 2018

Response from current dealership:

Hi Alie, thank you so much for your positive comments about Mercedes-Benz of Annapolis!

Provided excellent customer service.

Aug 10, 2018

Response from current dealership:

Our staff is dedicated to providing top notch customer service! If you have any further needs or questions, please give us a call. We're always happy to help!

Very good treatment

Jul 29, 2018

Response from current dealership:

Hello, thank you for sharing your wonderful experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis

Great dealership.

Jul 27, 2018

Response from current dealership:

Hi Christopher, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Casey was very responsive, even on his day off and was good at giving me information over email which I greatly appreciated.

Jul 23, 2018

Response from current dealership:

Hello Noel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Excellent service!!!

Jun 7, 2018

Response from current dealership:

We're pleased to hear you received excellent service from us! We look forward to your next visit! Take care!

Dealer contacted me in a timely manner.

Jun 7, 2018

Response from current dealership:

We're glad to hear you had a positive experience! If there is anything additional we can assist you with, please let us know!

Very prompt and professional

May 28, 2018

Response from current dealership:

David, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Amazing! Easy to work with! Would buy a car from them again!!!

May 15, 2018

Response from current dealership:

Hi Ali, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

Informative and timely response.

May 11, 2018

Response from current dealership:

Sylvester, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

wonderful

Apr 25, 2018

Response from current dealership:

We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

They are outstanding!

Brian was very professional and responded quickly

Called ahead to schedule a test drive provided a 3 hour window to allow enough time to ensure the car was ready upon arrival. From the exterior the car was in pristine used car conditions, a few imperfections but nothing major. The interior was a completely different story, ants (dead and alive) scattered about the car. Open the passenger door- someone vomited inside and they did a half clean up job, the red stain completely covered the carpet. The floor and sides carpet were a pinkish beige color. The dealership attempted to blend the stain with new black mats for cashmere colored interior. Great job, geniuses. The ants made a meal of the residue and created a nest on the driver side door. Other issue with the car, there is a distinct rattle when making right turns, improper sunroof maneuvering, and a lag in execration. This car simply wasn’t for me the last thing I need is provide a snooty jerk commission for a vomit covered, ant infested, and 2 year old model car- no thanks.