http://www.mercedesofannapolis.com/
Based on 7 reviews See Our Reviews
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Today 9:00 AM - 6:00 PM (Closed now)
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324 Sixth Street
Annapolis, MD 21403
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(650) 362-8073
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Dealer Reviews
Based on 7 reviews
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Carl
Apr 27, 2024
worst Mercedes dealer i have ever dealt with, they hid damage even after I spotted it and then did a substandard repair! stay away they refused to let me see the undercarriage claiming no lifts! omg there a benz dealer.
Is this review helpful? Yes | No
Apr 29, 2024
Response from current dealership:
Carl,
We take all concerns seriously and investigate them fully. We apologize for any miscommunication as it was mostly done through text, and no in-store visit was made. The sales and leasing consultant you worked with provided walk-around pictures and was transparent about minimal stone chips that had been repaired. You requested a picture of the undercarriage but we could not provide a photo immediately because our service center and lifts are at a different location than the sales department. We agreed to send a photo but it would be sent later in the day. After a few days of no contact,
More ...
GuruDZP3T2
Jan 30, 2024
Well done. Thanks
Is this review helpful? Yes | No
Feb 5, 2024
Response from current dealership:
Hi, we are very happy to have provided you with such a positive experience! Safe travels!
GuruHR9JR
Nov 13, 2023
Nice people
Is this review helpful? Yes | No
Nov 15, 2023
Response from current dealership:
Hi Mark, we really appreciate your feedback! Please don't hesitate to contact us if there's anything more we can do!
Barbara
Sep 25, 2023
Immediately responded!
Is this review helpful? Yes | No
Sep 28, 2023
Response from current dealership:
Hi Barbara, we really appreciate your positive review! We hope to be of service to you again! Take care!
Guru93Y9TZ
Apr 22, 2023
Going up monday
Is this review helpful? Yes | No
Apr 27, 2023
Response from current dealership:
Louis,
Thank you for leaving a review and working closely with Andy, our Sales and Leasing Consultant. We appreciate the opportunity to assist in the situation. We’ve been trying to contact you but have not been successful. At your convenience, please reach out to our General Manager, Mike Herron, at (443) 875-0473 or mherron@mileone.com.
Thank you.
Javed
Feb 27, 2023
good experience
Is this review helpful? Yes | No
Mar 2, 2023
Response from current dealership:
Hi Javed, thank you for your support! We hope you continue to choose us for all your automotive needs! Take care!
Vman206
Aug 2, 2022
Benz of Annapolis was very accommodating and professional!! The buying experience was awesome!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2022
Response from current dealership:
Hi Vernell, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
Show older dealer reviews 63
2thake
Apr 11, 2022
Very prompt and informative. They have certainly made every effort to address my every concern. I certainly would recommend this dealership for their professional attitude.
Is this review helpful? Yes | No
Apr 15, 2022
Response from current dealership:
Hi Dan, thank you for your support! We're happy we could help.
Harvey
Feb 11, 2022
Dealer responded but I chose a different vehicle.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Heysmitty215
Jan 19, 2022
My sales person was perfect and the loan officer made the process easy and short.
Is this review helpful? Yes | No
Jan 21, 2022
Response from current dealership:
Hi Doreen, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
Babatunde
Sep 19, 2021
Even though I did not buy the car, they were very helpful.
Is this review helpful? Yes | No
Sep 23, 2021
Response from current dealership:
Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!
boot1105
Aug 16, 2021
This was the most pleasant experience I've had at a car dealership in over 45 years. A pleasure for sure
Is this review helpful? Yes | No
Aug 20, 2021
Response from current dealership:
Hi, we're glad you had such a wonderful experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
GuruDWRZN
Jul 23, 2021
A staff of professionals
Is this review helpful? Yes | No
Jul 26, 2021
Response from current dealership:
Hi Gary, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Bryan
Jun 13, 2021
Great experience so far.
Is this review helpful? Yes | No
Jun 15, 2021
Response from current dealership:
Hi Bryan, we strive for a high level of customer satisfaction in all aspects of our dealership. Thanks again for taking the time to leave us this information about your recent visit. Take care!
Bob
Mar 13, 2021
The entire staff at MB of Annapolis were professional, courteous and accommodating. Based on my experience at this dealership I would highly recommend them.
Is this review helpful? Yes | No
Mar 15, 2021
Response from current dealership:
Hi Bob, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!
Myra
Feb 7, 2021
Car was clean, paperwork quick, easy, good rate, friendly servicemen. I love my new car
Is this review helpful? Yes | No
Apr 16, 2021
Response from current dealership:
Hi Myra, thank you so much for your positive comments about Mercedes-Benz of Annapolis! We hope you continue to choose us for all your automotive needs! Take care!
Richard
Jan 24, 2021
The salesman did not call me back after promising to call when the vehicle is back in showroom from the shop. I was told later on that it was sold the next time I called the dealership. Too bad
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Lenard
Dec 19, 2020
Excellent
Is this review helpful? Yes | No
Dec 23, 2020
Response from current dealership:
Hello Lenard, thank you for the high star rating! We hope to be of service to you again! Take care!
20
Guru94LNJ2
Nov 4, 2020
Quickly followed up with me to see where my interest was on purchase. Sales manager and sales person were helpful and courteous. I am still pondering a purchase.
Is this review helpful? Yes | No
Nov 8, 2020
Response from current dealership:
Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Frank
Oct 8, 2020
After my 4 hour drive and assurance from 2 salesman.. Casey and Derrick.. “great car.. the owner is driving it!” I arrived and the car had over 50 dings all over the car from hail! Nobody had a clue!! Also had condensation in the taillight. The price was listed at 110k but after getting my trade prices.. it went to 129k?! Really guys? Nice 4 hour ride to Annapolis tho.. Thanks
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 14, 2020
Response from current dealership:
Hi Frank. Thank you for taking the time to review Mercedes-Benz of Annapolis. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We attempted to reach you the next morning to apologize for the miscommunication and to inform you that we would honor the quoted price, but we were unable to reach you. If you would like to discuss the situation in more detail, please contact our General Sales Manager, Mike Herron, directly at mherron@mileone.com or 443.875.0473 and he will be happy to assist you. Again, thank you for your time.
Shelia
Sep 21, 2020
This was the best experience of all the Mercedes dealers I had visited. I would recommend this dealership.
Is this review helpful? Yes | No
Sep 24, 2020
Response from current dealership:
Shelia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!
20
TomB54321
Sep 2, 2020
Very responsive
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Rakaru
Aug 6, 2020
Outstanding experience and professional customer service in a friendly manner. Dealer site Located at Right spot close to yacht place adds perfect ambience. I am glad that I found this place though 1 hr drive from my home, I love to visit the surroundings again! Great staffs to work with !!! I wish them and family good luck with prosperities in all aspects !!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 10, 2020
Response from current dealership:
Raj, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Sydney
Jul 29, 2020
Timely response. Most appreciated.
Is this review helpful? Yes | No
Jul 30, 2020
Response from current dealership:
Sydney, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about the services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Srock44
Jul 26, 2020
Quick to respond back to me !
Is this review helpful? Yes | No
Jul 27, 2020
Response from current dealership:
Hi Steve, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Mercedes-Benz of Annapolis!
Yes1990
Jul 16, 2020
The dealer contacted me on the telephone and sent an e-mail to the address specified, great communication channels.
Is this review helpful? Yes | No
Jul 20, 2020
Response from current dealership:
Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choose us for all your automotive needs! Take care!
GuruYSQQG
May 21, 2020
I did purchase the vehicle on 5/16/20. The staff was very accommodating. They were professional and treated my husband and I like family. It was an awesome experience.
Is this review helpful? Yes | No
May 27, 2020
Response from current dealership:
Cynthia, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any further questions, please give us a call. We're always happy to help!
GuruK7Q8H
Dec 24, 2019
The salesman was very pushy and boastful. In addition, he doubled booked showing the vehicle and I lost the sale for not being the first one there. I didn't even say anything because it was obvious what he'd done. Before I left he made some backhanded comment about keeping in contact with him.....when only about an hour earlier we texted one another about me being in to see the car. Was not pleased with this overly cocky gentleman who clearly doesn't value other's time.
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Dec 30, 2019
Response from current dealership:
Thank you for taking the time to review Mercedes-Benz of Annapolis. We value you as our customer and appreciate your feedback. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. We sincerely apologize for the issues you experienced, as this is not our way of doing business at any of our MileOne stores. We work hard to maintain a high level of customer satisfaction and would like the opportunity to restore your faith in our dealership. Our General Manager, Mike Herron, would like to speak with you regarding your experience and address
More ...
McClure
Nov 22, 2019
Very responsive and professional.
Is this review helpful? Yes | No
Nov 25, 2019
Response from current dealership:
McClure, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!
GuruN1TZ4
Nov 12, 2019
I got quick responses and the purchase was straight forward and professional.
Is this review helpful? Yes | No
Nov 18, 2019
Response from current dealership:
Gurun, thanks for your great review, and for giving our dealership such a high star rating! Congrats on your new purchase and welcome to the family! We hope you continue to choose us for all your automotive needs! Take care!
Kate
Oct 17, 2019
The sales representatives were very helpful and went out of their way to make seeing the car easy for me.Unfortunately, while the car looked perfect on the screen, in the end, it was not a good fit for me.So I'll keep looking, confident that the right one is out there for me.
Is this review helpful? Yes | No
Oct 21, 2019
Response from current dealership:
Kate, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any further questions, please give us a call. We're always happy to help!
Ja
Oct 7, 2019
Professional interaction.
Is this review helpful? Yes | No
Oct 9, 2019
Response from current dealership:
Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!
GuruCBMRW
Sep 15, 2019
Chris was very professional and got the job done.
Is this review helpful? Yes | No
Sep 18, 2019
Response from current dealership:
Thank you for your support! We're happy Chris could help! We love receiving feedback like yours. Have a good day!
Robert
Sep 15, 2019
Efforts were made to negotiate a sell. Sales person was professional and tried to bring about an equitable conclusion, but we were not able to “close the deal”
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 18, 2019
Response from current dealership:
Thank you for leaving a positive review and rating although we weren't able to help you purchase a new vehicle. We are always here to help and would love to be of assistance to you! Do not hesitate to reach out to us!
Roy
Sep 8, 2019
Curteous and responsive, The car was not the right color for me.
Is this review helpful? Yes | No
Sep 12, 2019
Response from current dealership:
Roy, thank you for your kind words. We regret to hear we could not get the right color for you, but are glad to see we still earned four stars from you. Safe travels!
Pris
Aug 20, 2019
Yes there was an email response, I have not visited your location to test drive the car.
Is this review helpful? Yes | No
Aug 28, 2019
Response from current dealership:
Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. Safe travels!
Mandisa
Aug 9, 2019
Responsive and not too overbearing and truly helpful
Is this review helpful? Yes | No
Aug 11, 2019
Response from current dealership:
Mandisa, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions, we will be more than happy to assist you! Safe travels!
carolyn
Aug 3, 2019
Lack of customer service. The car was being photographed, inspected, and here I am, the first caller on the car. Agent keeps me waiting on just status from shop. End of week; I call and told "they decided to sell it to someone else". No further info. Thanks for nothing! They are too confident, and offer poor customer service to new clients.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Aug 7, 2019
Response from current dealership:
Hi Carolyn. Thank you for taking the time to review Mercedes-Benz of Annapolis. Unfortunately, we do not hold used vehicles as it is impossible to replace it with the exact car. We sincerely apologize for your less than positive experience and delayed update from our Sales Consultant, as this was never our intention. If you wish to further discuss, please contact our General Sales Manager, Michael Herron, at mherron@mileone.com or 443.875.0473.
Dave
Jun 18, 2019
They sent me an unbelievably complete description of the car, and gave me an estimate of my trade after sending them pictures and details. They were eager to answer any questions.
Is this review helpful? Yes | No
Jun 18, 2019
Response from current dealership:
Thank you for your comments, our goal everyday is provide our customers with ‘the best or nothing’ experience.
Michael
May 26, 2019
The Mercedes Dealership is a unique experience, a beautiful boutique dealership in historic Annapolis every one there from the reception to sales and finance made the transaction a delightful time, my salesman Brian Stockman was a joy to work with, he is a gentleman and professional guaranteed to make your purchase a memorable one
Is this review helpful? Yes | No
May 27, 2019
Response from current dealership:
Congratulations on your new vehicle! We're happy to hear Brian was able to provide you with a positive car buying experience. We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis
Holly
May 1, 2019
Email correspondence prompt and laden with information.
Is this review helpful? Yes | No
May 8, 2019
Response from current dealership:
Hi Holly, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
m
Apr 21, 2019
Great in all ways
Is this review helpful? Yes | No
Apr 25, 2019
Response from current dealership:
Hello,
Thank you for your kind and honest review, we look forward to assisting you for your future Mercedes-Benz needs.
Sales Mgmt & Team
MB of Annapolis
Rennergizer02
Mar 13, 2019
So far it’s been a very good experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 20, 2019
Response from current dealership:
Hi there, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis
Jordan
Jan 24, 2019
Great customer service. Worked quickly and got me the car I wanted!
Is this review helpful? Yes | No
Jan 28, 2019
Response from current dealership:
Congratulations on your new vehicle, Jordan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Kay
Jan 13, 2019
Quick response, didn’t purchase anything at the time but customer service was good.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 16, 2019
Response from current dealership:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Sebastian
Jan 5, 2019
Great experience
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 11, 2019
Response from current dealership:
Sebastian, thanks for the review, we really appreciate it! It's great to see we provided a 5-star worthy experience! Have a fantastic day!
Colin
Jan 4, 2019
Positive experience. Prompt response.
Is this review helpful? Yes | No
Jan 11, 2019
Response from current dealership:
Colin, thank you for your kind words and this wonderful review! We hope you have a great day!
10
F150KR
Dec 29, 2018
Quick response to email request for more information
Is this review helpful? Yes | No
Jan 4, 2019
Response from current dealership:
We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!
GuruYP9H
Dec 26, 2018
The Dealership has been in constant contact with me letting me know about every step that the vehicle is going through as far as the process.
Is this review helpful? Yes | No
Dec 28, 2018
Response from current dealership:
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mercedes-Benz of Annapolis. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Karla
Nov 5, 2018
It was good.
Is this review helpful? Yes | No
Nov 8, 2018
Response from current dealership:
Karla, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis
Dana
Nov 2, 2018
Excellent I did not buy the advertised car.However,I purchased my vehicle from them.
Is this review helpful? Yes | No
Nov 6, 2018
Response from current dealership:
Thanks for taking the time to leave feedback, Dana. If there is anything else we can assist you with, please let us know! Take care!
5
333George333
Oct 14, 2018
Quick Response and follow up
Is this review helpful? Yes | No
Oct 17, 2018
Response from current dealership:
Hello, thanks for the review, we really appreciate it! We look forward to giving you a 5-star experience the next time you visit! Have a great day!
Paul
Sep 25, 2018
Very little willingness to attempt to negotiate to make a deal happen. Lowballed my trade-in by $2k. I have purchased vehicles there before and have all my Mercedes Benz's serviced there so I was shocked at the lack of respect for my loyalty.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Michael
Sep 22, 2018
Where prompt and courteous
Is this review helpful? Yes | No
Oct 17, 2018
Response from current dealership:
Thank you for taking the time to let us know how we did. We hope you have a great day!
Joker217511
Sep 11, 2018
Unfortunately car was already sold, but dealer contacted me anyway and has kept me up to speed on others that have come in.
Is this review helpful? Yes | No
Sep 20, 2018
Response from current dealership:
Hi, thank you so much for your positive comments about Mercedes-Benz of Annapolis! We hope to be of service to you again!
1vikingsfan
Aug 17, 2018
Dealership was phenomenal! They called to follow up with my request. They called me back with answers to my questions and they sent me a detailed report on the car covering car fax, ownership, mileage, maintenance records etc! Would definitely recommend this dealership.
Is this review helpful? Yes | No
Aug 20, 2018
Response from current dealership:
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
Alie
Aug 16, 2018
he was very nice .and respond to my mail so fast .
Is this review helpful? Yes | No
Sep 3, 2018
Response from current dealership:
Hi Alie, thank you so much for your positive comments about Mercedes-Benz of Annapolis!
C
Aug 5, 2018
Provided excellent customer service.
Is this review helpful? Yes | No
Aug 10, 2018
Response from current dealership:
Our staff is dedicated to providing top notch customer service! If you have any further needs or questions, please give us a call. We're always happy to help!
GuruT35XC
Jul 26, 2018
Very good treatment
Is this review helpful? Yes | No
Jul 29, 2018
Response from current dealership:
Hello, thank you for sharing your wonderful experience! We hope to be of service to you again in the future.
Best wishes,
Mercedes-Benz of Annapolis
Christopher
Jul 22, 2018
Great dealership.
Is this review helpful? Yes | No
Jul 27, 2018
Response from current dealership:
Hi Christopher, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Noel
Jul 19, 2018
Casey was very responsive, even on his day off and was good at giving me information over email which I greatly appreciated.
Is this review helpful? Yes | No
Jul 23, 2018
Response from current dealership:
Hello Noel, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Ramanan
Jun 1, 2018
Excellent service!!!
Is this review helpful? Yes | No
Jun 7, 2018
Response from current dealership:
We're pleased to hear you received excellent service from us! We look forward to your next visit! Take care!
bknance77
May 31, 2018
Dealer contacted me in a timely manner.
Is this review helpful? Yes | No
Jun 7, 2018
Response from current dealership:
We're glad to hear you had a positive experience! If there is anything additional we can assist you with, please let us know!
David
May 24, 2018
Very prompt and professional
Is this review helpful? Yes | No
May 28, 2018
Response from current dealership:
David, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Annapolis! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ali
May 12, 2018
Amazing! Easy to work with! Would buy a car from them again!!!
Is this review helpful? Yes | No
May 15, 2018
Response from current dealership:
Hi Ali, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Sylvester
May 8, 2018
Informative and timely response.
Is this review helpful? Yes | No
May 11, 2018
Response from current dealership:
Sylvester, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GuruWYJK8
Apr 24, 2018
wonderful
Is this review helpful? Yes | No
Apr 25, 2018
Response from current dealership:
We are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Marilou
Oct 14, 2013
They are outstanding!
Is this review helpful? Yes | No
BSala
Aug 6, 2013
Brian was very professional and responded quickly
Is this review helpful? Yes | No
5
stardc
Jun 15, 2012
Called ahead to schedule a test drive provided a 3 hour window to allow enough time to ensure the car was ready upon arrival. From the exterior the car was in pristine used car conditions, a few imperfections but nothing major. The interior was a completely different story, ants (dead and alive) scattered about the car. Open the passenger door- someone vomited inside and they did a half clean up job, the red stain completely covered the carpet. The floor and sides carpet were a pinkish beige color. The dealership attempted to blend the stain with new black mats for cashmere colored interior. Great job, geniuses. The ants made a meal of the residue and created a nest on the driver side door. Other issue with the car, there is a distinct rattle when making right turns, improper sunroof maneuvering, and a lag in execration. This car simply wasn’t for me the last thing I need is provide a snooty jerk commission for a vomit covered, ant infested, and 2 year old model car- no thanks.
Is this review helpful? Yes | No